FAQ

1. What sizes do you offer?

 We offer a range of sizes from S to XXL. Please refer to our size chart on each product page for accurate measurements to help you find the perfect fit.  

2. How do I know if an item will fit me?

We recommend checking our detailed size charts and reading product descriptions carefully. You can also find model measurements and the size they are wearing for reference. We will do our best to keep our clothing true to size.  If you’re unsure, our customer service team is happy to assist.

3. How do I place an order?

To place an order, simply browse our collection, select your desired items, choose your size and color, and click “Add to Cart.” When you’re ready, proceed to checkout where you can enter your shipping information and payment details.

4.  What payment methods do you accept?

We accept Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.  Your payment will be securely processed.

5.  How long will it take to receive my order?

Orders typically ship within 2-3 business days. Delivery times vary depending on your location, but you can expect your order to arrive within 3-5 business days, no guarantee. You will receive a tracking number once your order ships.

6.  Do you offer international shipping?

Yes, we offer international  shipping.  Shipping rates and delivery times will vary depending on your location.

7.  Can I change or cancel my order after it’s been placed?

We begin processing orders immediately to ensure fast shipping. If you need to make changes, please contact us within 1 hour of placing your order. After that time, we may not be able to make any adjustments.

8.  What is your return policy?

We accept returns for 30 days from the date of purchase. Items must be unworn, unwashed, and in their original condition. Please visit our Refund Policy page for full instructions on how to return your items.

9.  How can I contact customer service?

You can reach our customer service team via email at info@radoko.com or by using the live chat feature on our website. We’re available Monday to Friday, from 7am to 3pm HST.

10. Do you offer gift cards?

Not at the moment.  Hopefully, in the future we will offer digital gift cards.